Our method: what our tools do, what a person does
Our tools read passports, check files and fill in the portal's forms. A person reviews every passport, signs in to the portal and keeps the decision whenever there is a doubt. Here is who does what, and the guarantee we draw from it.
What is automated, what stays human
Our tools do the data entry. A person stays in charge.
We automate what is repeated identically for every passport. Anything that commits your file, your account or your money goes through a person.
AutomatedDone by our tools
- Reading the passports
The coded lines at the bottom of the photo page, the printed zone, and the Arabic name when the passport prints it. A damaged line is recovered from its check digits, never guessed.
- The checks
Remaining validity, duplicates, eligibility of each nationality, age and linking of minors, photo compliance.
- The photo in the portal's format
Cropped from the passport or from your file, without ever retouching the face.
- Entry on the portal
Each form filled with the validated values: families kept together, the adult before the minor.
- The final comparison
The summary shown by the portal is read field by field, then compared with the validated data.
- Visas and the file
Each visa collected and filed under the traveller's name; for an agency, the complete group file.
A personDone by a person
- Reviewing every passport
A team member validates or corrects each field, with the passport image in view.
- Your decisions
A minor to link, a scan to redo: the question reaches you with two to four choices.
- Signing in to the portal
Username, password and verification codes are typed by a person: our team on our accounts, your agency on its own account.
- Paying the official fees
Always done by a person: your agency on the portal, or our team for a traveller's order.
- Any doubt
If the confirmation of a submission is lost, nothing is resent automatically: a person checks on the portal before any other action.
A stop button halts data entry at any time. At the portal's first refusal, the tool stops and hands control back to a person.
Our guarantee
We guarantee the accuracy of what we enter.
Accurate data entry, guaranteedWe do not guarantee the visa; we guarantee the accuracy of the information entered, based on the documents provided.
Every value sent to the portal follows the same path, and that path ends with a comparison against what you validated.
Read from your documents
Each value comes from the passport, your answers or your agency's settings, and we keep where it came from.
Reviewed by a person
Image and fields side by side: each field is validated or corrected before entry.
Entered as validated
Our tools carry the validated values onto the portal. Nobody retypes them by hand.
Compared before paying or sending
The portal's summary is compared field by field with the validated data. While a difference remains, the request is not announced as ready.
The guarantee covers any gap between your documents and what we entered. Information that is missing or wrong in the document provided is not covered: we flag it when we see it.
If an error comes from our own entry, we correct it at no cost; if it causes the visa to be lost, we refund our service and the official fees lost.
Rules our tools never cross
- A verification code is typed by a personWe never have a portal's security image read automatically.
- A payment is made by a personNo tool pays the official fees.
- A submission is sent onceIf its confirmation is lost, a person checks on the portal. The tool does not try again on its own.
- A portal refusal stops everythingThe tool stops and hands control back to a person. It looks for no way around.
- A stop button halts everythingAt any time, for our team as for an agency, with a record of what was in progress.
- A suspended account does not sign in again on its ownSign-ins are limited; a blocked account waits for a person.
Frequently asked questions
Who reviews my file?
A member of our team reviews every passport, field by field, with the image in view, before entry.
What is automated?
Reading the passports, the checks, the photo in the portal's format, filling in the forms, comparing the summary with your data and collecting the visas.
What exactly do you guarantee?
The accuracy of the information entered, based on the documents you give us. The visa itself remains the decision of the Saudi authorities. If an error comes from our own entry, we correct it at no cost; if it causes the visa to be lost, we refund our service and the official fees lost.
What happens if the portal refuses an entry?
The tool stops and a team member takes over. Nothing is resent automatically.