Eight steps for a Saudi eVisa application, from creating the agency account to downloading the file. For each: what you do, what we do, what you get.
Trade terms
Your email and a password, then a verification code at every login. You describe the agency, accept the terms and add its documents. No request goes to processing before the agency is verified; meanwhile, you can have 5 passports read and prepare 3 requests.
The trip itinerary, kept simple: outbound flight, hotels by city, return flight. Dates line up with each other.
Up to 100 passports, as files or with your phone camera, then signing the processing order.
Each passport is read and checked; our team reviews every one. You only settle the cases that need you.
Marital status, occupation, country of birth and residence, with your agency's usual settings.
Photos taken from the passports or imported in bulk, one by one if needed.
You choose the service level, see the cost, then start the filing.
You pay the official fees on the portal, guided step by step. We then collect each visa as it is issued.
When a decision is yours, it arrives as a card: one question, two to four choices, one action. A few examples:
This pilgrim is a minor: which adult in the request should they be linked to?
This passport's photo page cannot be read.
This passport has no access to the online eVisa.
Example cards, fictional data.
Reference times will be published once measured.
The essentials. Details are on each mode's page.
| Criterion | Mode 1eVisa requestAt opening | Mode 2Umrah visa request by usComing soon | Mode 3Umrah visa on your Nusuk accountAt opening |
|---|---|---|---|
| Who it is for | Online eVisa nationalities (68 countries) | No eVisa, no Nusuk account | No eVisa, with a Nusuk account |
| Your agency | Adds passports, settles exceptions, pays official fees | Adds pilgrims, then confirms those handed over | Signs in, sends and pays in Nusuk |
| We | Reading, review, entry, retrieval of visas | Filing of the request and follow-up until the visa | Records prepared, filled in by the extension |
| You pay | First request free, then a price per passport; official fees on the portal | Same pricing; official fees shown up front | Same pricing; official fees in your account |
| You receive | Visas filed by name and the group file | Visas filed by name and the group file | Visas filed by name and the group file |
| Accuracy guarantee | Summary compared before payment | Records compared before sending | Each record read back and compared |
Schengen, US or UK visa, permanent residence in the US, the European Union or the UK, or residence in the Gulf: these cases are handled by hand by a person on our team (official portal of the Saudi Ministry of Foreign Affairs, checked on 29 October 2026).
Three questions, an immediate answer. Nothing is sent.
Answer the questions: the mode that suits you appears here.
Tell us whether your agency has a Nusuk account: that is what decides between modes 2 and 3.
If you do not know the nationalities yet
Our free checker shows, for each passport, whether the online eVisa is possible, with the official source and its date. You can also add the passports: each one's route appears as soon as it is read.
If all your pilgrims have access to the eVisa
We enter each application on the eVisa portal, from your agency's account, then compare the portal's summary with your data. You pay the official fees, guided step by step.
If your pilgrims have no eVisa and your agency has a Nusuk account
Available from the opening of agency accounts. Our extension fills in the records in your account, from your browser; you sign in, send and pay yourself. Would you rather hand us the request? Mode 2 is coming soon.
If your pilgrims have no eVisa and your agency has no Nusuk account
You hand us the pilgrims; we file and follow the request. This mode opens nationality by nationality, with no date announced. If your agency opens a Nusuk account, mode 3 is available from the opening of agency accounts.
If only some have the eVisa and your agency has a Nusuk account
You add the whole group at once. Eligible pilgrims follow the eVisa request; the others go to your Nusuk account, through our extension. You follow the group in one place.
If only some have the eVisa and your agency has no Nusuk account
Eligible pilgrims follow the eVisa request from the opening of agency accounts. For the others, mode 2 opens nationality by nationality, with no date announced; with a Nusuk account, mode 3 is available from the opening of agency accounts.
Up to 100 passports in a single request, added at once.
Beyond 100 passports, open several requests; each family stays together.
Generated from the trip and the pilgrims, at no extra cost.
No extra cost
SRDOCS XX HK1-P-TUN-X0000001-TUN-12MAR85-F-15JAN31-EXEMPLE-AMINA/P1 SRDOCS XX HK1-P-TUN-X0000002-TUN-03JUL80-M-02FEB30-EXEMPLE-KARIM/P2 SRDOCS XX HK1-P-TUN-X0000003-TUN-20AUG24-FI-11SEP29-EXEMPLE-YASMINE/P3
For the airline: each passenger's passport data, infants included.
No more re-keying into the booking
Example hotel · Makkah
| Room | Type | Occupants |
|---|---|---|
| 101 | Quad | Example family |
| 102 | Double | 2 men |
| 103 | Triple | 3 women |
For the hotel: who sleeps in which room, families together.
No more room table by hand
Amina Example
أمينة مثال
Created for each pilgrim, editable, ready to print.
No more laying them out one by one
| Pilgrim | Passport | Visa |
|---|---|---|
| Amina Example | X0000001 | Obtained |
| Karim Example | X0000002 | Obtained |
| Yasmine Example | X0000003 | Obtained |
Each pilgrim's identity, passport, visa and hotel, in Excel and PDF.
No more list to copy out
Available pilgrim by pilgrim, as soon as the visa is obtained. Fictional data.
After the request, each visa is filed under the pilgrim's name, in your agency space.
Your agency space
Download the file
Visas, passports and photos, listing, SRDOCS, rooming, badges.
A request often fails on a detail. We deal with it before sending.
Each rule kept in versions, with its official source.
Coded lines checked by their check digits, never guessed.
Each minor linked to their guardian, confirmed by you.
eVisa and Nusuk requirements applied before sending.
Seasonal closure and the 1448 season calendar.
Our tools do the entry. A person steps in at every step that matters.
Each field validated, with the image in view.
Sign-in, codes, taking over at any refusal.
A visa that cannot be found alerts the team.
In your space, next to each request.
Handled by the payments team.
Each visa filed under the pilgrim's name.
We publish neither names nor headcounts.
From adding the passports to the final file.
It depends on each pilgrim's nationality and on your Nusuk account. Nationality eligible for the online eVisa: mode 1. No eVisa, with a Nusuk account: mode 3, available from the opening of agency accounts. No eVisa and no Nusuk account: mode 2, which opens nationality by nationality.
We submit visa applications on behalf of pilgrims: only real agencies should be able to do so, and it protects travellers' data. From your account, you add the business registration and the travel agency licence; a member of our team reviews them. Before verification, you can already have 5 passports read and prepare 3 requests, but none goes to processing. Once the agency is verified, there is no limit.
Yes. You add the whole group at once, and each pilgrim takes their route as soon as they are read: eVisa for some, Nusuk for others. You choose pilgrim by pilgrim and follow the group in one place.
In mode 2, we file the Umrah visa request for you: no Nusuk account to connect. In mode 3, everything happens in your own Nusuk account: our extension fills in the records in your browser, and you sign in, send and pay yourself. Details: Umrah visa by us and connect your Nusuk account.
Not yet: it opens nationality by nationality, with no date announced. If your agency has a Nusuk account, mode 3 handles these pilgrims from the opening of agency accounts.
First request free: one per agency, whatever the mode, up to 100 passports (the maximum size of a request). In Normal it is entirely free; in Express, only the Express surcharge of €1.01 per passport is due. From the second request: €0.99 per passport processed in Normal, €2 in Express. Official visa fees are extra, paid by the agency. A passport processed is a passport submitted on the portal: it is billed even if the visa is refused or cancelled after submission, never if it is withdrawn or set aside before. You pay once the request is processed, never at signature. The same pricing applies to all three modes. Official fees are paid on the portal in mode 1, with the request in mode 2, in your Nusuk account in mode 3. See agency pricing.
The accuracy of the information we enter, based on the documents you give us: every passport is reviewed by a person, and what is entered is compared with the validated data before payment or sending. Issuance of the visa remains the decision of the Saudi authorities. If an error comes from our own entry, we correct it at no cost; if it causes the visa to be lost, we refund our service and the official fees lost.
No. In mode 3, you sign in yourself in your browser; username, password and codes never pass through us. In mode 2, you do not need a Nusuk account.
On the eVisa portal, each adult takes 25 fields across 5 form pages, and a minor 2 more: for 100 passports, around 2,500 fields and 500 pages. With us, you add the passports and answer only the questions that come back to you.
A person on our team reviews every passport, field by field, with the image in view, before any entry. A reading doubt stays with us; only what is up to you, such as a scan to redo, is asked of you.
The status of the request (received, being checked, submitted to the portal, ready to pay, paid, visas obtained, file ready) and of each pilgrim, with the passport table, the pending questions and the entry summary.
By a notification in your space and by email, grouped per request and with no personal data, which opens the question directly. A reminder goes out if the answer is slow to come.
We detect the payment, then look for each visa as it is issued, retrieve it and file it under the pilgrim's name. Visas can be downloaded as they come; “File ready” appears when everything is delivered. A refused visa is flagged to you pilgrim by pilgrim.
The tool stops at the first refusal and a person on our team takes over. If the confirmation of a submission is lost, nothing is resent automatically: a person checks on the portal before doing anything else.
Before sending, yes: you correct it in your space, and the entry summary has a button to report an error. A pilgrim already sent to the portal can no longer be changed; write to us from your space and a person on our team will look into it with you.
No. SRDOCS, the rooming list, badges and the listing are included, at no extra cost. They are generated from the trip and the pilgrims, pilgrim by pilgrim, as soon as the visa is obtained.
In your space: each visa is retrieved as it is issued and filed under the pilgrim's name. You download the group file in one go: visas, passports and photos, listing, entry summary, SRDOCS, rooming and badges.
Yes. Once your agency has sent and paid in its Nusuk account, we retrieve each visa, file it under the pilgrim's name, and it joins the group file, downloadable in one click.
